Betapp Privacy Policy – Your Data Is Safe With Us

Betapp (betapp.click) is a trusted online gaming and Sports Betting platform. We take our users' privacy seriously. This privacy policy applies to the betapp.click website, mobile app, and all related services.

This policy explains what personal data betapp collects, how it is used, who it may be shared with, and what steps we take to keep your information safe. betapp's Privacy Policy is built in accordance with GDPR and international data protection standards.

• This policy applies to all services and products offered by betapp.click.
• Using betapp constitutes automatic acceptance of this Privacy Policy.
• If you disagree with any part of this policy, please stop using betapp.
• This policy may be updated at any time, and you will be notified of any changes.

Betapp only collects information that is necessary to provide our services. We never ask for data we don't need. A detailed breakdown of the information we collect is provided below:

Information you provide when registering with betapp is collected directly. In addition, certain technical data is collected automatically as you use the platform.

Betapp uses your information only for specific, legitimate purposes. We never misuse your data. The purposes are clearly outlined below:

• Account Management: Your data is used to create, manage, and secure your betapp account.
• Identity Verification (KYC): Identity verification is carried out to prevent illegal activity and ensure legal compliance.
• Financial Transactions: Financial information is required to process deposits, withdrawals, and bonuses.
• Customer Support: Your information is used to resolve issues and handle complaints.
• Security & Fraud Prevention: Data is analysed to detect and prevent suspicious activity.
• Responsible Gaming: Usage data is reviewed to identify problem gambling and provide support where needed.
• Service Improvement: Anonymous statistics are used to improve betapp's products and services.
• Promotional Communications: With your consent, notifications about bonuses and offers will be sent to you (opt-out available).

Betapp does not sell or rent your personal data to third parties. However, limited information may be shared in specific circumstances:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to process transactions.
• Legal Authority: Data may be disclosed under legal obligation pursuant to a court order or government directive.
• Security Partners: Limited data may be shared with trusted technology partners to detect fraud and ensure cybersecurity.
• Business Succession: If betapp undergoes a merger or acquisition, you will be notified before any transfer of your data takes place.

Cookies are used on the betapp website and app to improve the user experience. Cookies are small text files stored on your device.

You can disable cookies from your browser settings. However, disabling certain cookies may affect the functionality of some betapp services.

Betapp uses industry-leading technology and practices to keep your data safe. Our security infrastructure is multi-layered:

• 256-bit SSL/TLS encryption – all data transmissions are encrypted.
• Firewall and intrusion detection systems are active around the clock.
• Two-factor authentication (2FA) – an additional layer of security for your account.
• Regular security audits and penetration testing.
• Strict data access policy for staff — only authorized personnel can view your information.
• If a suspicious login is detected, your account will be automatically locked and you will be notified.
• 24/7 physical security at our data centers.

Betapp does not retain your data beyond what is necessary. The retention periods for different types of data are outlined below:

• Account information – for the duration of the account and 5 years after closure.
• Financial transaction records – 7 years, as required by law.
• KYC documents – 5 years after account closure.
• Gaming history – 3 years.
• Customer support communications – 2 years.
• Cookie data – retained for the duration of the relevant cookie's lifespan.

Once the retention period expires, data is securely deleted or anonymised so that you can no longer be identified.

You have important rights regarding your data on betapp. We are committed to upholding all of them:

To exercise any of these rights, contact us by email: support@betapp.click. We will respond to your request within 30 days.

Betapp is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• If any user is found to be under 18, their account will be closed immediately and their data will be deleted.
• If a parent or guardian believes their child is using betapp, please contact us immediately.

Betapp may update this privacy policy from time to time. For any significant changes, we will notify you through the following means:

• SMS notifications will be sent to your registered mobile number.
• Notifications will be sent to your email address.
• A notification will be displayed when you log in to the betapp platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continuing to use betapp after any changes are made means you accept the updated policy. If you do not agree with the new policy, you may request to close your account.

For any privacy-related questions, complaints, or requests, feel free to reach out to us. Our data protection team is always ready to help:

• Email: support@betapp.click
• Live Chat: 24/7 live chat support is available on the betapp platform.
• Response Time: Responses are typically provided within 24 to 48 hours.

If you believe your privacy rights have been violated and betapp has been unable to provide a satisfactory resolution, you may file a complaint with the relevant regulatory authority.